Returns & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn and unused
• With tags attached
• In its original packaging

You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
contact@animekamerch.com

Returns should be sent to the following address:

Animeka UG
Leopoldstraße 48
80802 Munich
Germany

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at contact@animekamerch.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We will evaluate the issue and make it right as soon as possible.

Blind Box Items

Blind box items are random in nature.
Returns or exchanges are not accepted, unless the item is defective or damaged.

By purchasing a blind box item, you acknowledge and agree that the contents are random and that no specific item is guaranteed.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)

We also do not accept returns for:

• Hazardous materials
• Flammable liquids or gases

Please contact us if you have questions about a specific item.

Additionally, sale items and gift cards are non-refundable.

Exchanges

The fastest way to get the item you want is to return the item you have.
Once your return is accepted, you can place a new order separately.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be:

• Unworn, unused, with tags
• In its original packaging
• Accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved or not.

If approved, you will be automatically refunded on your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
contact@animekamerch.com